Terms and Conditions

Behaviour:

a) The Driver reserves the right within its reasonable discretion to terminate the trip if you or your party’s conduct or behaviour is disruptive in any way and/or affects your safety or that of the driver of the vehicle. Neither ASSA CARs nor the Driver accepts liability for any extra costs incurred by You/or Your party as a result of the Driver doing so.

b) Passengers are not permitted to take alcoholic drinks onto the vehicles to consume them during the Trip.

c) The Driver further reserves the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs.

Payment:

a) When booking with the ‘Pay by Card’ option, You agree to pay the fare at the time You make Your Booking. ASSA CARs is entitled to collect all monies due for the booked Trip from you.

b) When paying by Card you agree to ASSA CARs using an authorization token on your Card to allow us to charge your Card in event of any amendments to your Booking. ASSA CARs will not store any of your card details. If Your Card payment is refused by Your Card issued for whatever reason, ASSA CARs will not be able to fulfil Your Booking.

c) Payment will not cover any extra requirements you request, such as child seats. If you do not indicate any additional luggage when booking, resulting in a larger size vehicle being required, then we may charge you extra.

Insurance:

a) Neither ASSA CARs nor the Driver is responsible to You for or insured in respect of, any damage or loss that may be sustained by the Goods in the course of a Trip and it is Your exclusive responsibility to have such Goods insured regarding such damage or loss.

Booking:

a) It is Your responsibility to ensure that Your Details and Trip are correct and accurate by providing, but not limited to; selecting a vehicle suitable for your luggage requirements, a valid postcode, correct date and time for the journeys to take place, correct customer name, correct and valid email address and correct and valid telephone number. If the Trip details are inaccurate and an invalid or no postcode is provided or an; incorrect; date, time, customer name, email address, telephone number provided you may incur additional charges and may not be due to a refund.

b) In the event, you need to amend or correct a booking you most contact ASSA CARs directly. A £5 administration fee will be charged on all booking amendments. If there is a price increase caused by any change you request to the Services that you have booked, you will be required to pay the difference in the price between the services originally booked by you, and the price of the new services you have requested. If there is a price decrease caused by any change you request to the Services that you have booked, you will be refunded the difference in the price between the services originally booked by you, and the price of the new services you have requested minus the £5 admin charge. This charge will be applied to your original payment method.

c) ASSA CARs reserves the right to correct typographical errors in any elements of the information that appears on the Website including pricing mistakes. If once you are informed of such error, You wish to withdraw Your offer and do not wish to proceed with the purchase, You shall be free to do so and any monies already paid by You will be refunded in full.

d) For any lost property in the car, they can call the office and collect it. If any customer wants it delivered they will have to pay the delivery charge to the driver.

Cancellation of bookings and refunds:

a) Cancellations must be made by you using our website. You will be entitled to a refund, depending on when you cancel your Booking, as follows:

1) If you cancel your booking more than 24 hours before the Journey time in your Booking, you will be entitled to a full refund of the value of your booking.

2) If you cancel your booking 6 hours before the Journey time in your Booking, you will be entitled to a refund equivalent to 50% of the value of your booking.

3) If you cancel your booking below 6-hour notice in your journey time in your booking, you will not be entitled to any refund.

b) At ASSA CARs discretion, a cancellation charge may be refunded on the basis that You re-book within 24 (Twenty Four) hours, minus a £5 (Five Pounds) administration charge. Only once the Journey is re-booked, the refund can be processed. However, ASSA CARs reserves the right to refuse a cancellation refund at any time.

c) In the event that You are not available at the Agreed Pick-Up Point within 15 minutes of the Agreed Time, it will be at the Driver discretion to treat Your non-availability as a cancellation, and You will not be entitled to any refund of the Fare, and any Card Costs that you may have paid in advance. Where the Driver decides to wait more than 15 minutes from the Agreed Time, then You may be subject to additional charges by the Driver in respect of any additional waiting time and/or parking charges and will make such payment directly to the Driver.

d) If you do not wish to use the Services for any reason and do not cancel the Booking using the website or by contacting Assacars.co.uk, no refunds will be provided.

e) In the event that you wish to cancel a return leg of your journey, you will not be entitled to any refund

f) For pre-paid Bookings, any refunds due to you to for cancellations or complaints will be made to the card used to make the payment within up to 5 business days (business days being Monday to Friday).

g) Customers with credit accounts or account balances will be exempt from cancellation charges.

h) In the event of a Booking cancellation or no show by a Driver, you must contact ASSA CARs within 7 days to issue your refund.

i) If you provide inaccurate details including but not limited to an invalid or missing; postcode, customer name, email address, telephone number, you will not be entitled any refund and may incur additional charges from the Driver to complete the Trip.

j) If the flight is cancelled or the customer misses the flight, you are not entitled to any refund.

k) On airport pick up wait time is 45 min after the flight land, If the customer did not show up, the booking is cancelled as customer cancelled and you are not entitled to any refund. but if the customer asked the driver to wait for more after 45 min there is a waiting charge of 5 pounds for each 15 min.

l) If the luggage don’t feet in the vehicle’s boot then it will be considered as a customers mistake. Hence the customer will not be entitled to any refund.

Flight Cancellations:

Should your flight be cancelled for some reason and you are on a journey at a later time, you can always let us know therefore we can continue to keep your booking on hold. There’s no charge due to this. If your flight is cancelled and you are certainly not travelling any longer and need to cancel your booking, in this case, we will impose a fee £10.00 for a single trip booking and £15.00 for a return journey booking.