Introduction
These Terms and Conditions govern your use of Assa Cars' luxury transportation services. By making a booking or using our services, you agree to be bound by these terms. Please read them carefully before proceeding with your booking.
Assa Cars reserves the right to modify these terms at any time. Continued use of our services constitutes acceptance of any changes.
Booking Terms
Reservation Requirements
- Advance Booking: We recommend booking at least 24 hours in advance for guaranteed availability
- Real-time Bookings: Subject to vehicle and driver availability
- Valid Information: All passenger details must be accurate and complete
- Payment: Full payment required at time of booking confirmation
Booking Modifications
- 24+ Hours Notice: No charges for changes made 24+ hours before journey
- Within 24 Hours: £10 administrative fee applies
- Within 6 Hours: Changes subject to availability and may incur additional charges
- Contact Method: All changes must be communicated via phone or email
Pricing & Payment
Fare Structure
- Base Fare: Calculated based on distance and vehicle type
- Vehicle Surcharge: Additional fees for premium vehicles
- Waiting Charges: £5 per 15 minutes after grace period
- Additional Services: Meet & greet, extra stops, special requirements
Payment Methods
- Online Payment: Secure payment via Stripe (credit/debit cards)
- Corporate Accounts: Available for business clients with approved credit terms
- Cash Payments: Accepted for airport transfers only (pre-arranged)
- Invoicing: Available for corporate clients with 30-day payment terms
Additional Charges
- Airport Pickup: Waiting charges start 1 hour after flight landing
- Hotel/Home Pickup: 15-minute grace period before charges apply
- Extra Stops: £5 per additional stop (within reasonable distance)
- Late Night/Early Morning: 10% surcharge between 11 PM - 6 AM
Cancellation Policy
Cancellation Timeframes
- 6+ Hours Notice: Full refund (100%)
- 6-12 Hours Notice: 85% refund (15% cancellation fee)
- Within 6 Hours: 50% refund (50% cancellation fee)
- No Show: No refund (100% cancellation fee)
Refund Processing
- Processing Time: 5-10 business days for refunds
- Payment Method: Refunds processed to original payment method
- Corporate Accounts: Credit applied to account within 48 hours
- Dispute Resolution: All refund disputes reviewed within 72 hours
Passenger Responsibilities
Punctuality
- Ready Time: Be ready 10 minutes before scheduled pickup
- Contact Information: Ensure phone is accessible during pickup window
- Location Accuracy: Provide precise pickup location details
- Flight Tracking: Update flight status if delays occur
Behavior & Conduct
- Respectful Behavior: Treat drivers and vehicles with respect
- No Smoking: Smoking is prohibited in all vehicles
- Luggage Limits: Respect vehicle luggage capacity restrictions
- Damage Responsibility: Passengers liable for any damage caused
Special Requirements
- Accessibility Needs: Notify us 48 hours in advance
- Child Seats: Available upon request (additional £10 charge)
- Pet Transport: Subject to vehicle availability and pet size
- Oversized Luggage: May require larger vehicle (additional charges apply)
Vehicle & Service Standards
Vehicle Quality
- Maintenance: All vehicles undergo regular safety inspections
- Cleanliness: Vehicles cleaned and sanitized between journeys
- Temperature Control: Climate control maintained for passenger comfort
- WiFi: Available in executive vehicles (subject to network coverage)
Driver Standards
- Licensing: All drivers hold valid PCO licenses
- Training: Regular customer service and safety training
- Appearance: Professional dress code maintained
- Language: English speaking drivers (other languages available on request)
Service Guarantees
- Punctuality: Drivers arrive within 10 minutes of scheduled time
- Route Optimization: GPS navigation for efficient routing
- Communication: Driver contact details provided 12 hours before journey
- Emergency Support: 24/7 dispatch support available
Limitations & Exclusions
Service Limitations
- Weather Conditions: Service may be affected by severe weather
- Traffic Delays: Journey times are estimates and may vary
- Airport Restrictions: Subject to airport security and access policies
- Remote Locations: Additional charges may apply for remote destinations
Excluded Services
- Illegal Activities: No transport for illegal purposes
- Hazardous Materials: Transport of dangerous goods prohibited
- Excessive Luggage: Beyond vehicle capacity limits
- Unaccompanied Minors: Under 16 must be accompanied by adult
Legal & Liability
Liability Limits
- Maximum Liability: Limited to the cost of the journey
- Indirect Damages: Not liable for consequential losses
- Force Majeure: Not liable for events beyond our control
- Passenger Negligence: Reduced liability for passenger-caused issues
Insurance Coverage
- Public Liability: £5 million coverage for passenger injury
- Vehicle Insurance: Comprehensive coverage for all vehicles
- Driver Insurance: Professional indemnity coverage
- Luggage Coverage: Limited coverage for lost/damaged luggage
Dispute Resolution
- Initial Contact: All complaints must be reported within 24 hours
- Investigation Period: 72 hours for complaint resolution
- Escalation Process: Unresolved issues escalated to management
- External Resolution: Right to pursue legal action preserved
Privacy & Data Protection
Your privacy is important to us. We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws.
Data Usage
- Booking Management: Personal data used for service provision
- Communication: Contact details used for journey updates
- Legal Compliance: Data retained for regulatory requirements
- Service Improvement: Anonymized data used for service enhancement
Contact & Support
For questions about these terms or to discuss any concerns, please contact us: